As the cornerstone of an effective fleet management program, preventive maintenance minimizes breakdowns, downtime, capital costs and inconvenience. Our program ensures your students are always riding a safe, secure bus, while also providing cost efficiency and reliability.

Our certified vehicle maintenance technicians make certain each First Student bus operates effectively and efficiently. Our maintenance standards are among the most stringent in the industry, providing each district safe, reliable buses.

Centers of Excellence

Our ‘Centers of Excellence’ model is founded on Lean Six Sigma principles. We follow a systematic approach to diagnostic and improvement techniques to create a high-performing maintenance environment. Our practices reduce waste and eliminate unnecessary paperwork while improving shop performance. We achieve this by:

  • Instituting standard job times and performance management metrics.
  • Employing efficient location design processes and systems.

Maintenance Technicians

We take a comprehensive and systematic approach to technical training and development, knowing this is critical to superior maintenance performance. We hire experienced technicians, supply them with the latest tools and diagnostic equipment, and incentivize their training and certification by the National Institute for Automotive Service Excellence (ASE). This approach provides the basis for maintenance excellence.

Driver Inspection Technology

To ensure the safety of our passengers, First Student drivers perform a pre-trip inspection before each bus run and a post-trip inspection after all students are dropped off. These inspections, conducted using an electronic handheld radio frequency device, gather and report on more than 40 critical safety components. This information automatically feeds into our maintenance system and directs our team's attention to any urgent needs so we can continue to provide reliable, fully operational vehicles.